General Archive

Site Now Syndicated to FeedBurner

Site Now Syndicated to FeedBurner

I took some time today to get the RSS feed for posts on the site syndicated to Google FeedBurner. I recommend that you change your RSS feed preferences to use the new syndicated feed, so that any future modifications to the RSS configuration do not interrupt your feed from the site.

Thanks to everyone who has visited recently. I’ll be posting remainders from Cisco Live over the next week and you should start to see new (non-Cisco Live) content in the weeks to come. There will be some cooresponding design and format changes to the site once I move the focus to more general contact center topics, so don’t forget to visit ContactCenterEnterprise.com to see the changes. More details to follow.

Found a great theme

Found a great theme

I managed to find a really great theme for the site called “Arras”, which is a free theme available on the WordPress.org website. Still working out the kinks and getting some test video prepared to embed.

Live Blogging and Vlogging from CiscoLive 2009

Live Blogging and Vlogging from CiscoLive 2009

I’ll be headed out to CiscoLive 2009 in San Francisco in a day and a half. Throughout the trip, I will be live-blogging and video-blogging the event and all of the various sessions that I attend. I will also be Tweeting from both my personal account (@andymahaney) and the eLoyalty Twitter account (@eloyalty). I’ll even try to rope some of the other eLoyalty folks into posting here.

Don’t forget to stop by the eLoyalty booth at CiscoLive in San Francisco’s Moscone Center. We are in booth #449, which is located in the back of the World of Solutions. Seriously though – if you travel all the way to SF for the conference, would it hurt to walk the last few feet to our booth? We’ll have experts representing the various areas of our business. We’d love to speak with you about Cisco Contact Center products (UCCE and UCCX), Unified Communications (UC), Collaboration, Voice over IP (VoIP), Managed Services and Support, Systems Integration, Customer Relationship Management (CRM), Social Media for Customer Service, or your favorite local sports team if you prefer.

See you at CiscoLive!