I took some time today to get the RSS feed for posts on the site syndicated to Google FeedBurner. I recommend that you change your RSS feed preferences to use the new syndicated feed, so that any future modifications to the RSS configuration do not interrupt your feed from the site.
Thanks to everyone who has visited recently. I’ll be posting remainders from Cisco Live over the next week and you should start to see new (non-Cisco Live) content in the weeks to come. There will be some cooresponding design and format changes to the site once I move the focus to more general contact center topics, so don’t forget to visit ContactCenterEnterprise.com to see the changes. More details to follow.